General Terms and Conditions
of SupremeXP.net movie streaming platform
I. INITIAL PROVISIONS
1.1.These General Terms and Conditions (GTC) have been issued by SupremeXP Enterprise s. r. o., a company with the registered office at Národní 973/41, 110 00 Prague 1, Old Town, business ID no.: 092 94 121, recorded in the Commercial Register of the Municipal Court in Prague, under file no. C 333974 in accordance with the provisions of Section 1751 of Act No. 89/2012 Coll., Civil Code, as amended (further only as the “provider”).
1.2.The GTC regulate the rights and obligations of the user and the provider in providing the services involving one-off playback of an audio-visual work in an online player (“stream in the HLS format”). These services are provided on the website https://www.supremexp.tv or www.supremexp.net/TV.
1.3.The users of the services referred to above are required to comply with the contractual provisions specified in the GTC. In the case of breaches of the provisions contained in the GTC, the provider is entitled to apply all measures specified in the GTC and/or admissible in accordance with the applicable legal regulations. By using a service, the user declares that they agree with the GTC. Users who do not agree with the GTC are not entitled to use the services.
II. CONDITIONS FOR USING THE PROVIDER’S SERVICES, CONCLUDING CONTRACTS OF PURCHASE
2.1.The provider only offers viewing of audio-visual works only when the provider is entitled to offer such viewing based on licences granted by the authorised entities (further only as the “title”).
2.2.All titles are intended exclusively for personal use by physical persons (further only as the “user”). Commercial or entrepreneurial use of the titles, any public use of the titles or extensive use of the titles is expressly prohibited. Users are not entitled to disseminate, copy, record or otherwise use the titles contrary to these GTC and the applicable legal regulations.
2.3.Minor users older than 15 years of age acknowledge that they are not entitled to borrow titles prohibited to children and youth up to 18 years of age. Minor users older than 12 years of age and younger than 15 years of age let acknowledge that they are not entitled to borrow titles prohibited to children up to 15 years of age and titles prohibited to children and youth up to 18 years of age. Minor users younger than 12 years of age acknowledge that they are not entitled to borrow titles unsuitable for children younger than 12 years of age, prohibited to children up to 15 years of age and titles prohibited to children and youth up to 18 years of age.
2.4.Viewing of the titles in the online player is limited by the maximum time of 48 hours and a single IP address of the relevant user, except for the special offer of time-limited offers of selected Titles (hereinafter referred to as "Festival"), where the User can view the Festival Titles so selected only during the time specified by the Provider and cannot view the Titles so specified on demand at any time. In the case of Festival Titles, special payment terms apply (Article III, paragraph 3.6.).
2.5.Any presentation of the titles on the web interface of the provider’s portal is for information only and the seller is not obliged to conclude a contract of purchase for these specific product items. The provisions of Section 1732(2) of the Civil Code will not be applied.
2.6.The contractual relationship between the provider and the user is established upon completion and confirmation of the registration form on the SupremeXP.net website.
2.7.Users agree with the use of means of remote communication to conclude a contract of purchase. Any costs incurred by the user when using means of remote communication in connection with conclusion of the contract of purchase (the cost of internet connection, telephone calls, etc.) will be covered by the user.
III. SUBSCRIPTION, PRICE AND PAYMENT TERMS
3.1.Acquisition of selected titles is subject to fees. The acquisition price of each title is listed on the SupremeXP.net portal. The price for using the service will be paid as part of subscription or as a one-off fee under the conditions specified below.
3.2.Users may use subscription for one month or one year. The selected subscription to the service – whether monthly or annual – will be renewed automatically (i.e. each calendar month in the case of monthly subscription or each twelve consecutive calendar months in the case of annual subscription) until the relevant user cancels their subscription. Users may cancel their subscriptions at any time with effect from the end of the current period, in which the subscription is valid. The provider offers no monetary or other compensation for not using or cancelling subscription. Users may cancel their subscription on the SupremeXP.net portal using the “Cancel subscription” button. Users may also gift subscription to another person in the form of gift subscription – in this case a special electronic code will be generated based on payment of the subscription price to be sent to the gift recipient to the recipient’s e-mail; the subscription begins once the code is activated.
3.3.Subscription payments and payments of one-off fees are made through the provider’s payment gateway, where payment by a card, Apple Pay or Mall Pay can be selected. Online payments are secured by the ČSOB payment gateway. The service provider is a licensed payment institution operating under the supervision of the Czech National Bank. Payments made via the payment gateway are secured comprehensively at the 3D Secure standard and all information is encrypted.The fastest possible way of payment is with card online. You will write your card number, expiration date and CVC code (three numbers which can be find on the back of your card in signature stripe) in to the interface of ComGate payment gate. Everyhting is secured by 3D secure standard and that is why you will be probably asked to provide number code, which you will recieve in SMS from your bank, from your bank, or a smart key, etc. Payment with bank transfer is immediate via internet banking. When you finish the payment you will be redirected back in to the store. Payment is made immediately and we will be continuing in order realization. Contact on tech support of payment services: Československá obchodní banka, a.s., Radlická 333/150, Hradec Králové, email@example.com, telefon +420 495 800 116
3.4.Subscription payments or acquisition of selected titles can be covered by SupremeXP COINS from the user’s virtual wallet, provided that the user has activated their virtual wallet in accordance with the valid rules.
3.5.By confirming orders of the relevant service (subject to a subscription fee or a one-off fee) the user authorises the provider to charge a fee according to the current prices specified on the SupremeXP.net portal to the user.
3.6.Festival Titles may be excluded from the subscription fee, in which case they must be paid for by the User in a one-off fee. Given that there is a limited number of audience users for Festival Titles, the Festival Titles may reach capacity. In such a case, not all persons interested in viewing a particular Festival Title may be able to view that Title.
IV. PERSONAL DATA PROTECTION
4.1.Protection of the user’s personal data (for physical persons) is governed by Regulation EU No. 2016/679, General Data Protection Regulation (GDPR) and Act No. 101/2000 Coll., act on personal data protection, as amended.
4.2.Detailed information on personal data protection is provided in the “Principles of Personal Data Processing” document available on the SupremeXP.net portal.
V. CHANGES IN PRICES AND PAYMENT TERMS
5.1.The provider reserves the right to modify the prices of the services provided. If the prices are modified, subscribers will be informed by e-mail (to the e-mail address provided by the user) at least one calendar month before the effective date of the new prices. If a user does not agree with the new prices, they may cancel their subscription for the subsequent period until the effective date of the new prices. Users cancel their subscription using the “Cancel subscription” button on the SupremeXP.net portal. If a user fails to do so within the specified time limit, they are deemed to agree with the new prices and will be subject to the new prices as of the effective date of the price change.
5.2.The provider may change the payment terms and undertakes to notify these changes to subscribers by e-mail (to the e-mail address provided by the user) at least one month before the effective date of the change. If a user does not agree with the newly specified payment terms and expresses their disagreement in an e-mail sent to the address info@SupremeXP.net before the effective date of the change in the payment terms, the contractual relationship will be terminated. If the user fails to do so within the specified time limit, the user is deemed to agree with the newly specified payment terms and the contractual relationship remains effective.
VI. WITHDRAWAL FROM THE CONTRACT, COMPLAINTS
6.1.As all titles offered by the provider have the form of digital content, withdrawal from the contract of purchase with reference to Section 1838(l) of Act No. 89/2012, Civil Code, as amended, is not possible.
6.2.Users may send their complaints concerning matters relating to the provision of services listed in the General Terms and Conditions electronically to the e-mail address: info@SupremeXP.net.
6.3.The seller assesses complaints within 30 business days of their receipt, but this period may be longer if assessment of a specific complaint requires a longer period of time. The provider informs the user about extension of the processing time or rejection of a complaint.
6.4.Unless the user raises a different claim when submitting their complaint, the provider undertakes to resolve confirmed faults by providing flawless digital content in accordance with the user’s order.
6.5.If this is not possible or if a customer requests this when submitting their complaint, the seller refunds the price paid for the provision of the relevant service to the customer in the case of a justified complaint.
VII. FINAL PROVISIONS
7.1.Users acknowledge that any user activities contrary to these General Terms and Conditions that may jeopardise the functionality of the services provided by the provider or any user activities threatening copyrights or other entitlements will be deemed a breach of these General Terms and Conditions by the provider and the provider is entitled to restrict the user in these activities. This restriction involves in particular preventing the user’s access to the provider’s services under these General Terms and Conditions and the provider is entitled to implement the measures for restricting such activities without delay.
7.2.If any of the provisions becomes invalid, the remaining provisions will remain valid.
7.3.These General Terms and Conditions are governed by the laws of the Czech Republic.
7.4.These General Terms and Conditions become effective on 01/03/2021.